Application Specialist in the field of pathology/tissue diagnostics (m/f/d)
The PositionAre you interested in tissue diagnostics and digital pathology?You speak German, English, possibly also Turkish or Dutch?You want to actively shape your working environment and prepare it for the digital future?Then you should definitely read on! What awaits youAt Roche, we have one goal - to develop innovative tests and medicines, and to use and interpret data in new ways to help people live longer, better lives.
That's why we come to work every day and are always looking for dedicated people to help drive our work forward.
Your positionThe international EMEA Regional Customer Support Center is responsible for technical and application customer service for diagnostic analysis systems and reagents.
As an Application Specialist in the field of pathology / tissue diagnostics (m/f/d), you are the direct contact person for application-related inquiries from our sales representatives as well as from our customers (by phone or in writing).
In this function you lead complex complaint cases to a sustainable solution.
Thereby you guarantee a result-oriented and first-class service for our customers.
In addition, the following exciting tasks are part of your field of work:
You will be responsible for error detection and correction as well as advanced complaint management.
This includes handling complex complaints, also in cooperation with second level support, including communication with customers and colleagues.
You initiate possible measures from recurring complaints.
You document the services provided in a CRM system and thus make an important contribution to increasing service quality.
You will conduct Roche system training for customers and employees based on predefined concepts and documentation.
You generate information for customers and employees and ensure the transfer of information and knowledge via defined information channels.
You support product updates and launches and monitor process and product quality using key figures.
If necessary, you will support our technical application specialists during on-site customer visits.
Who you are:
You bring a Bachelor's/Master's degree in chemical engineering or natural sciences (e.
g.
biology, chemistry, medicine).
Alternatively, you have completed training as a medical technical assistant with several years of professional experience.
In addition, the following characterizes you:
You are a communicative personality, work in a very customer-oriented way and have the team spirit to work in an intercultural team.
You have already gained 3 years of work experience in medical technology as a service employee in the area of sales / marketing or in a managerial position in the laboratory.
You have experience in the field of digital pathology / tissue diagnostics.
You have good application knowledge as well as knowledge in the use of diagnostic systems and quality assurance and bring in-depth knowledge of indication and analytics in laboratory medicine.
You have a sound basic knowledge of IT and knowledge in the use of company software (e.
g.
MS Office) as well as documentation systems (CRM).
In addition, you have a strong interest in digitalization in the service area.
You bring good problem solving skills and dealing with conflicts is no problem for you due to your de-escalation skills.
Very good written and spoken German and English skills round off your profile.
Another advantage is to speak Dutch or Turkish.
Application period up to and including 23.
08.
2023.
(Application possible as long as the position is advertised) Application documentsFor a complete application, please include a current CV and relevant references.
Please note before sending the application that no further documents can be added afterwards.
So far so good? It could be even better.
Here are our TOP 5 BENEFITS for you at the Mannheim location:
Long-term account (only for permanent positions):
Roche offers you the possibility to allocate a part of your remuneration to a long-term account in order to be able to use it for financing leaves of absence during your working life (e.
g.
for a sabbatical, for further training, etc.
) or also for a smooth transition into retirement.
Pension Plan 2007:
With the Pension Plan 2007, Roche offers an additional income in retirement in addition to the statutory pension insurance.
From your 62nd birthday, you are free to choose when you would like to receive your company pension.
Work-life balance:
As a leading healthcare company, we know that a culture that values work-life balance and health is the key to success.
Attractiveness of the location:
Mannheim is the second largest city in Baden-W rttemberg and in the heart of the Rhine-Neckar metropolitan region.
Attractive cultural and leisure activities, a variety of international restaurants, numerous caf s but also parks and green spaces are waiting to be explored by you! Childcare places, childcare allowance, risk coverage, language courses and internal training opportunities are just some of the many other benefits that await you.
You can find more information about us as an employer, the benefits and your development opportunities on our careers page.
Your contact to us! With people.
For people.
Our Talent Acquisition Team will be happy to answer your questions.
Please send your request to email protected .
Your contact to us! With people.
For people.
Do you need more support? Our Talent Acquisition Team welcomes your questions.
Please send an email to email protected Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.
Working together, we've become one of the world's leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.
With more than 7,700 employees, Mannheim is the third largest Roche site in the world.
It headquarters the Diabetes Care business unit and the sales organization of diagnostics products and is the hub of the worldwide diagnostics business.
From your beginning with Roche, our motivated team will welcome and support you.
Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available.
Roche is an Equal Opportunity Employer.
Recommended Skills Biology Chemical Engineering Claim Processing Clinical Pathology Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
That's why we come to work every day and are always looking for dedicated people to help drive our work forward.
Your positionThe international EMEA Regional Customer Support Center is responsible for technical and application customer service for diagnostic analysis systems and reagents.
As an Application Specialist in the field of pathology / tissue diagnostics (m/f/d), you are the direct contact person for application-related inquiries from our sales representatives as well as from our customers (by phone or in writing).
In this function you lead complex complaint cases to a sustainable solution.
Thereby you guarantee a result-oriented and first-class service for our customers.
In addition, the following exciting tasks are part of your field of work:
You will be responsible for error detection and correction as well as advanced complaint management.
This includes handling complex complaints, also in cooperation with second level support, including communication with customers and colleagues.
You initiate possible measures from recurring complaints.
You document the services provided in a CRM system and thus make an important contribution to increasing service quality.
You will conduct Roche system training for customers and employees based on predefined concepts and documentation.
You generate information for customers and employees and ensure the transfer of information and knowledge via defined information channels.
You support product updates and launches and monitor process and product quality using key figures.
If necessary, you will support our technical application specialists during on-site customer visits.
Who you are:
You bring a Bachelor's/Master's degree in chemical engineering or natural sciences (e.
g.
biology, chemistry, medicine).
Alternatively, you have completed training as a medical technical assistant with several years of professional experience.
In addition, the following characterizes you:
You are a communicative personality, work in a very customer-oriented way and have the team spirit to work in an intercultural team.
You have already gained 3 years of work experience in medical technology as a service employee in the area of sales / marketing or in a managerial position in the laboratory.
You have experience in the field of digital pathology / tissue diagnostics.
You have good application knowledge as well as knowledge in the use of diagnostic systems and quality assurance and bring in-depth knowledge of indication and analytics in laboratory medicine.
You have a sound basic knowledge of IT and knowledge in the use of company software (e.
g.
MS Office) as well as documentation systems (CRM).
In addition, you have a strong interest in digitalization in the service area.
You bring good problem solving skills and dealing with conflicts is no problem for you due to your de-escalation skills.
Very good written and spoken German and English skills round off your profile.
Another advantage is to speak Dutch or Turkish.
Application period up to and including 23.
08.
2023.
(Application possible as long as the position is advertised) Application documentsFor a complete application, please include a current CV and relevant references.
Please note before sending the application that no further documents can be added afterwards.
So far so good? It could be even better.
Here are our TOP 5 BENEFITS for you at the Mannheim location:
Long-term account (only for permanent positions):
Roche offers you the possibility to allocate a part of your remuneration to a long-term account in order to be able to use it for financing leaves of absence during your working life (e.
g.
for a sabbatical, for further training, etc.
) or also for a smooth transition into retirement.
Pension Plan 2007:
With the Pension Plan 2007, Roche offers an additional income in retirement in addition to the statutory pension insurance.
From your 62nd birthday, you are free to choose when you would like to receive your company pension.
Work-life balance:
As a leading healthcare company, we know that a culture that values work-life balance and health is the key to success.
Attractiveness of the location:
Mannheim is the second largest city in Baden-W rttemberg and in the heart of the Rhine-Neckar metropolitan region.
Attractive cultural and leisure activities, a variety of international restaurants, numerous caf s but also parks and green spaces are waiting to be explored by you! Childcare places, childcare allowance, risk coverage, language courses and internal training opportunities are just some of the many other benefits that await you.
You can find more information about us as an employer, the benefits and your development opportunities on our careers page.
Your contact to us! With people.
For people.
Our Talent Acquisition Team will be happy to answer your questions.
Please send your request to email protected .
Your contact to us! With people.
For people.
Do you need more support? Our Talent Acquisition Team welcomes your questions.
Please send an email to email protected Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.
Working together, we've become one of the world's leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.
With more than 7,700 employees, Mannheim is the third largest Roche site in the world.
It headquarters the Diabetes Care business unit and the sales organization of diagnostics products and is the hub of the worldwide diagnostics business.
From your beginning with Roche, our motivated team will welcome and support you.
Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available.
Roche is an Equal Opportunity Employer.
Recommended Skills Biology Chemical Engineering Claim Processing Clinical Pathology Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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